protoys
protoys11mo ago

Hi @harini, I am looking for my invoices

Hi @harini, I am looking for my invoices and receipts. Can't find neither. Looked at all account options inside buildship app and reviewed all buildship mails in my inbox. Nothing. Any hint?
9 Replies
Gaurav Chadha
Gaurav Chadha11mo ago
Hi @protoys You should have received an invoice email from Stripe if it's not in your email. You can visit the Stripe dashboard by clicking "upgrade button" on the BuildShip app and then click on "manage current plan" which will take you to the Stripe dashboard Invoices will be at the bottom of the page. You can open the invoice page by clicking the open icon, which should give you the option to download the invoice and receipt.
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protoys
protoysOP11mo ago
Thanks for your response. I downgraded to the free plan. Unfortunately, there is no Manage Plan button. I reviewed all mails containing "Buildship | rowy | stripe" and couldn't find any buildship-related stripe mails.
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Gaurav Chadha
Gaurav Chadha11mo ago
@protoys The Manage Current plan button should be there on all Paid subscriptions.
which will take you to the Stripe dashboard Invoices will be at the bottom of the page. You can open the invoice page by clicking the open icon, which should give you the option to download the invoice and receipt.
We'll check on the emails part, update it incase there is some issues.
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protoys
protoysOP11mo ago
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protoys
protoysOP11mo ago
good day I downgraded to the free plan. I now just need invoice and receipt. I triple checked my email inboxes. Hope you guys will be more succesful. Otherwise please send me a copy for October 2023 I need it for our POR team
Harini
Harini11mo ago
Hi @protoys - can you email us at support@buildship.com from the email that was used for the subscription and we can check and get this info for your
protoys
protoysOP11mo ago
sure will do
protoys
protoysOP11mo ago
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Gaurav Chadha
Gaurav Chadha11mo ago
@protoysSent you an email with invoice attached.