@Gaurav Chadha and now it says I am on
@Gaurav Chadha and now it says I am on the free plan even though we upgraded on the Starter @Shams
36 Replies
For this, we checked, the project (ID) from which you submitted report is different from what you paid for. You can send a support from that project from which you upgraded to starter.
I deleted the old project
What can I do now?
You can write an email requesting Refund to support@buildship.com, please ensure to confirm the
projectID (you can see from your Stripe Dashboard in invoice), email and plan. We'll take a look and resolve. Also, attach a link to this Discord conversation.I don't want refund
I want to have my 20 workflows
The subscription should be to the e-mail, not the project
@Shams
@adrfinance The subscriptions are project based, which allows you to have multiple projects on different plans.
Can you just give me a project with 20 workflows as I paid for?
@Gaurav Chadha @Shams can you do that please?
@adrfinance ill try to restore your project, how did it get deleted?
@Shams the code could not be executed. I thought it might be a problem with the region. Thus I tried creating a new project and deleting the old one. I did not know the subscription was based on the project, I thought it was based on the e-mail. Can you please restore it? I need to get some work done. Many thanks.
yes working on it
@adrfinance can you check now, i've tried to restore, but not sure if it'll have any other issues, let me know
@Shams I still see 5 workflows, can you please take a look? Seems to not be normal right?
that's odd, let me take look
the first first project is free
the second first project is paid
😅
Oh my god @Shams
Thank you Shams. Can you also please transfer the other project I had with my other account (adhoul@gmail.com) ?
I have emailed about you @Shams
yes will do
Thank you so much if you can do it it will be really great because I have some work to do asap 😄 @Shams
can you check now
you need to refersh the app
@Shams I see you transferred the project, but I still see 5/5 workflows used. Can you give me 20 workflows so that I have 5/20 used and I continue working on my project? Thanks!
Is it something you can do please @Shams ?
so free projects have 5 workflows, you paid for the other project, the transferred project is still on the free plan
@Gaurav Chadha can refund your previous upgrade, and then you can upgrade the transfered project
@Shams there is no way you transfer the upgrade to this project and delete the other project?
@Shams this way we will not have to do refunds and repayments, it will be a pain for my accounting department to go through this...
Is this possible please @Shams ?
Sorry to bother you, Please let me know so that I proceed as fast as I can thank you @Shams
ok to make it simplier, we can give you credits to redeem on the project you want upgrade
Yes can you please do that @Shams
@Gaurav Chadha can you please send @adrfinance first month free copoun code
@adrfinance Sent you the coupon code to avail first month free over DM.
@Shams @Gaurav Chadha thank you for trying to help me but I am a little bit confused here. You gave me a free coupon code for 1 month. What happens then? Isn't it possible that you give me 20 workflows on my main project and delete the other one???
Workflows can't be added, it comes as a part of per-project subscription. You can use the code I shared on your free project to upgrade to starter, which will have 20 workflows.
Yes but what happens after the free month passes?
It will charge according to the plan automatically as renewal. You can cancel it before the renewal. To check plan reset date you can go to Plan section on buildship app.
Do the plans get charged on the beginning or the end of the subscription?
I am a little bit confused. Are we already charged for our Starter plan or will we be charged at the end of the period?
@Gaurav Chadha
its just $25 why is so complicated, you pay you get 1month, then next month you pay its the same,
we're trying to help, give you free credits to resolve the accounting issue and skip paying the first month for the second, we'll make sure the other project subscription is cancelled so you dont get any more accounting issues
@Shams thank you for trying to help. Please keep in mind it is not an issue of the money, it is an issue of charging. You have still not sent us the receipt/invoice for the payment.
@Shams @Gaurav Chadha I will cancel the current subscription since it seems to be the only way around the issue. Then can you refund us and send us the receipt/invoice please?
you can share the project ID and email for the project you cancel the subscription. Will refund and send you the invoice over email.
@Gaurav Chadha project ID: buildship-c7k1ar , email: dev@terracom.gr
@Gaurav Chadha I push downgrade but it doesn't downgrade, any ideas why?
Does, it show any errors? we checked your subscription is canceled. I've sent you invoice and initiated refund.
Hello @Gaurav Chadha we did subscription for buildship-1po58y with email dev@terracom.gr can you please send us the invoice?
@Gaurav Chadha we want to avoid being double charged at the end of the month.
Sent you email with the invoice copy of your new subscription with note on how to avoid being charged next month. (You can downgrade/cancel before 14th March to avoid auto-pay on your next renewal). You can followup on email if any more question.
Marking this thread ✅