adrfinance
adrfinance•9mo ago

@Gaurav Chadha and now it says I am on

@Gaurav Chadha and now it says I am on the free plan even though we upgraded on the Starter @Shams
36 Replies
Gaurav Chadha
Gaurav Chadha•9mo ago
For this, we checked, the project (ID) from which you submitted report is different from what you paid for. You can send a support from that project from which you upgraded to starter.
adrfinance
adrfinance•9mo ago
I deleted the old project What can I do now?
Gaurav Chadha
Gaurav Chadha•9mo ago
You can write an email requesting Refund to support@buildship.com, please ensure to confirm the projectID (you can see from your Stripe Dashboard in invoice), email and plan. We'll take a look and resolve. Also, attach a link to this Discord conversation.
adrfinance
adrfinance•9mo ago
I don't want refund I want to have my 20 workflows The subscription should be to the e-mail, not the project @Shams
Gaurav Chadha
Gaurav Chadha•9mo ago
@adrfinance The subscriptions are project based, which allows you to have multiple projects on different plans.
adrfinance
adrfinance•9mo ago
Can you just give me a project with 20 workflows as I paid for? @Gaurav Chadha @Shams can you do that please?
Shams
Shams•9mo ago
@adrfinance ill try to restore your project, how did it get deleted?
adrfinance
adrfinance•9mo ago
@Shams the code could not be executed. I thought it might be a problem with the region. Thus I tried creating a new project and deleting the old one. I did not know the subscription was based on the project, I thought it was based on the e-mail. Can you please restore it? I need to get some work done. Many thanks.
Shams
Shams•9mo ago
yes working on it @adrfinance can you check now, i've tried to restore, but not sure if it'll have any other issues, let me know
adrfinance
adrfinance•9mo ago
@Shams I still see 5 workflows, can you please take a look? Seems to not be normal right?
Shams
Shams•9mo ago
that's odd, let me take look
Shams
Shams•9mo ago
the first first project is free the second first project is paid
No description
Shams
Shams•9mo ago
😅
adrfinance
adrfinance•9mo ago
Oh my god @Shams Thank you Shams. Can you also please transfer the other project I had with my other account (adhoul@gmail.com) ? I have emailed about you @Shams
Shams
Shams•9mo ago
yes will do
adrfinance
adrfinance•9mo ago
Thank you so much if you can do it it will be really great because I have some work to do asap 😄 @Shams
Shams
Shams•9mo ago
can you check now you need to refersh the app
adrfinance
adrfinance•9mo ago
@Shams I see you transferred the project, but I still see 5/5 workflows used. Can you give me 20 workflows so that I have 5/20 used and I continue working on my project? Thanks! Is it something you can do please @Shams ?
Shams
Shams•9mo ago
so free projects have 5 workflows, you paid for the other project, the transferred project is still on the free plan @Gaurav Chadha can refund your previous upgrade, and then you can upgrade the transfered project
adrfinance
adrfinance•9mo ago
@Shams there is no way you transfer the upgrade to this project and delete the other project? @Shams this way we will not have to do refunds and repayments, it will be a pain for my accounting department to go through this... Is this possible please @Shams ? Sorry to bother you, Please let me know so that I proceed as fast as I can thank you @Shams
Shams
Shams•9mo ago
ok to make it simplier, we can give you credits to redeem on the project you want upgrade
adrfinance
adrfinance•9mo ago
Yes can you please do that @Shams
Shams
Shams•9mo ago
@Gaurav Chadha can you please send @adrfinance first month free copoun code
Gaurav Chadha
Gaurav Chadha•9mo ago
@adrfinance Sent you the coupon code to avail first month free over DM.
adrfinance
adrfinance•9mo ago
@Shams @Gaurav Chadha thank you for trying to help me but I am a little bit confused here. You gave me a free coupon code for 1 month. What happens then? Isn't it possible that you give me 20 workflows on my main project and delete the other one???
Gaurav Chadha
Gaurav Chadha•9mo ago
Workflows can't be added, it comes as a part of per-project subscription. You can use the code I shared on your free project to upgrade to starter, which will have 20 workflows.
adrfinance
adrfinance•9mo ago
Yes but what happens after the free month passes?
Gaurav Chadha
Gaurav Chadha•9mo ago
It will charge according to the plan automatically as renewal. You can cancel it before the renewal. To check plan reset date you can go to Plan section on buildship app.
No description
adrfinance
adrfinance•9mo ago
Do the plans get charged on the beginning or the end of the subscription? I am a little bit confused. Are we already charged for our Starter plan or will we be charged at the end of the period? @Gaurav Chadha
Shams
Shams•9mo ago
its just $25 why is so complicated, you pay you get 1month, then next month you pay its the same, we're trying to help, give you free credits to resolve the accounting issue and skip paying the first month for the second, we'll make sure the other project subscription is cancelled so you dont get any more accounting issues
adrfinance
adrfinance•9mo ago
@Shams thank you for trying to help. Please keep in mind it is not an issue of the money, it is an issue of charging. You have still not sent us the receipt/invoice for the payment. @Shams @Gaurav Chadha I will cancel the current subscription since it seems to be the only way around the issue. Then can you refund us and send us the receipt/invoice please?
Gaurav Chadha
Gaurav Chadha•9mo ago
you can share the project ID and email for the project you cancel the subscription. Will refund and send you the invoice over email.
adrfinance
adrfinance•9mo ago
@Gaurav Chadha project ID: buildship-c7k1ar , email: dev@terracom.gr @Gaurav Chadha I push downgrade but it doesn't downgrade, any ideas why?
Gaurav Chadha
Gaurav Chadha•9mo ago
Does, it show any errors? we checked your subscription is canceled. I've sent you invoice and initiated refund.
adrfinance
adrfinance•9mo ago
Hello @Gaurav Chadha we did subscription for buildship-1po58y with email dev@terracom.gr can you please send us the invoice? @Gaurav Chadha we want to avoid being double charged at the end of the month.
Gaurav Chadha
Gaurav Chadha•9mo ago
Sent you email with the invoice copy of your new subscription with note on how to avoid being charged next month. (You can downgrade/cancel before 14th March to avoid auto-pay on your next renewal). You can followup on email if any more question. Marking this thread ✅