Grant
Grant8mo ago

Hello Rowy Team, I have been trying to

Hello Rowy Team, I have been trying to access the project I had just created. It shows an infinite loading screen. It has been loading for 2 days now. I have tried everything and it won't allow me to access it at all. My support tickets seem to be ignored. I would appreciate some help to get started.
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15 Replies
Gaurav Chadha
Gaurav Chadha8mo ago
Hi @Grant, can you check and share the the browser console logs and networks tab, if there are any errors. cc @Bobby
Grant
Grant8mo ago
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Grant
Grant8mo ago
During the onboarding process, I completed all steps correctly. I remember clicking a middle tab "deploy" "run" "launch" something like that. After clicking that, it caused an error, and I needed to refresh, once I did, I was no longer able to access the project like I did before.
Bobby
Bobby8mo ago
Hey, can you try setting up the project again? Firstly you need to visit workspace settings page to remove the project from Rowy.
Grant
Grant8mo ago
I deleted it, and whenever I get to the region again, it results in an error. Probably because I already have a region selected in Firebase that cannot be changed or removed. How can I fix this?
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Grant
Grant8mo ago
And then after I got the error, I go back to my workspace dashboard to try and delete the project and try again. But this time it says I have a project already, and cannot create another one when I have nothing in my workspace. I do not have any other workspaces either. Can I set up a meeting with someone. It's been 2 weeks of trying to even create a project, and I haven't had any success. I'm in GMT-5 timezone based out of Toronto. I can't wait any longer to start building.
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Grant
Grant8mo ago
@Gaurav Chadha @Bobby I tried again, and got a different error this time.
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Grant
Grant8mo ago
I don't have any policies. I deleted Rowy Access from google. Restarted the project creation again. Go the infinite loading screen again once it says "Nicely done!"
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Grant
Grant8mo ago
Once I get this notification. I get the never ending loading screen when I try to access my project.
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Gaurav Chadha
Gaurav Chadha8mo ago
Okay, can you give a last try, just for testing, try with a brand new email (fresh account -everything new) and see if you are getting same error. This way we'll be ensure that is the issue is in Firestore configs or somewhere else.
Grant
Grant8mo ago
Same issues when using Github instead of Google auth.
Grant
Grant8mo ago
I just decided to create a brand new firebase project and just have to redo everything I've done with the backend already because I can't delay any longer. But once I did, I ran into another issue! This time, it just loops me to the same steps when I go to create from a Webflow template. Last time I got the error from deploying the rowy run, now it forces me to do the same steps every time. I followed Rowy's automatic project creation, so there is nothing I did to firebase to mess it up. I never touched anything in firebase. https://www.loom.com/share/eb4ed3dbbb1b46788c6c07f894f963cd?sid=60185b15-f929-4737-a914-2dfa6e7362d2
Grant
Grant8mo ago
@Gaurav Chadha is there a way to delete the rowy run settings for this project?
Gaurav Chadha
Gaurav Chadha8mo ago
Stuck on "Set Up Cloud Functions"? • Rowy Docs
If you encounter a situation where enabling Rowy Run from the project settings appears to be successful but reverts back to the "Rowy Run not deployed" status, follow the steps below to resolve the issue.