LuigidaBP
LuigidaBPβ€’7mo ago

LuigidaBP - I found the purchase option in the ...

I found the purchase option in the settings, so the problem is more or less solved. In general i love Buildship, but i find the pricing (monthly payments, but the ai node credits not renewing) quite misleading, it should be communicated better. Also, the option to buy additional credits is very hidden, there should be a direct link to buy when my credits hit 0. Keep up the good work!
6 Replies
Harini
Hariniβ€’7mo ago
Thanks for the feedback. We are improving this process and will have an update on it soon. The AI node credit should be renewing, we will take a look and get back to you soon on this. cc @Gaurav Chadha
Gaurav Chadha
Gaurav Chadhaβ€’7mo ago
Hi @LuigidaBP, could you please share your project via in-app support https://docs.buildship.com/support-messages, we'll check and resolve it asap for your project.
LuigidaBP
LuigidaBPβ€’7mo ago
ahh, then the pricing is not misleading, it must have been just a bug πŸ™‚ I paid two months now and it didn't renew, i was with my initial 50. Yesterday i hit 0/50, so i started looking for an option to buy more. I found it in the settings (it was still showing 0/50 left), bought 200, then after the purchase it started showing 250. I would appreciate a refund on the 200, but honestly, your product is so amazing that i don't really care πŸ™‚
Gaurav Chadha
Gaurav Chadhaβ€’7mo ago
We are working on fixing the issue, you can submit your project via in-app support form, I'll fix the issue and reset the AI generations to 50/50 on your project and will initiate a refund for the 200 ai credits. You can attach link to this discord conversation in message.
LuigidaBP
LuigidaBPβ€’7mo ago
send a report in-app, thanks! πŸ™‚
Gaurav Chadha
Gaurav Chadhaβ€’7mo ago
@LuigidaBP I've initiated the refund and sent you an email with info.