Md Rashed
Md Rashed8mo ago

Assistant Node failed - URGENT

From today evening assistant node is not working
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10 Replies
Md Rashed
Md RashedOP8mo ago
@Bhavya @Harini @Shams @Gaurav Chadha please check Workflow ID - WUjK1o7RsxTAcpGdlPbV
Gaurav Chadha
Gaurav Chadha8mo ago
@Md Rashed, could you please also share the workflow via in app support? Also, an updated Assistant Node will be released soon. Will check this one and will update you.
nithinrdy
nithinrdy8mo ago
Hey @Md Rashed, can you try removing this assistant node, and adding it back again? There have been a couple of updates to the node which might be what's causing the issue. Using the latest copy should fix it.
Md Rashed
Md RashedOP8mo ago
check this out
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Gaurav Chadha
Gaurav Chadha8mo ago
Hi @Md Rashed, we have roles a new version, you can delete the assistant node and again. It should work then.
Md Rashed
Md RashedOP8mo ago
I can't see any assistant node
Md Rashed
Md RashedOP8mo ago
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Gaurav Chadha
Gaurav Chadha8mo ago
Hi @Md Rashed, can you please refresh the app and try searching assistant, it should be there now.
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Murilo Ravani
Murilo Ravani8mo ago
I'm facing the same problem here... I have deleted and added the node again and, he works but everything else connected to him doesn't... As far as I remember, this is the fourth time this happen and we really need a solution from BuildShip... because everytime a big change is made to a node things just stop working and we need to debug and rebuild everything by our own. We don't even receive an alert telling about the changes and explaining how to update the workflow, it just stops working. In all cases I have been alerted by my clients complaining that "the system is not working again".
nithinrdy
nithinrdy8mo ago
Hey Ravani, apologies for the issues you're facing. We did in fact push one major update to the assistant, but it was designed to be compatible with existing nodes. Sorry to hear that the change caused issues with your node. If possible, could you please look through a couple of your failure logs and let me know what you see (you can submit a report through the in-app support: https://docs.buildship.com/support-messages )? That should help us figure out the issue you're facing.