Ugo_Augustus
Ugo_Augustus7mo ago

Team Member Invite not working need urgent help

Hey, I had a client who has an existing project invite to their project but when I click on the BuildShip email invite it doesn't take me to the client's project and doesn't add me as their team member. It only prompts me to sign in or sign up and when I do sign in it takes me to my own account and I only see my own personal projects. It doesn't show me the client's team or their project. Can you help me fix this ASAP? I have witnessed this issue from two of my clients now.
Solution:
The issue has been resolved. It seems the problem was because the person who invited me didn't have a paid account before inviting me or something in that line. Maybe you should include some "notice message" there to inform people that their invite won't work unless their project is upgraded to paid.
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5 Replies
Gaurav Chadha
Gaurav Chadha7mo ago
Hi @Ugo101, We apologize for the issue here, we'll release the fix soon. For instant fix, could you please forward the invite email which you received on support@buildship.com, In the message you can attach the link to this Discord conversation. I'll share the fixed link with which you'll be able to join.
Solution
Ugo_Augustus
Ugo_Augustus7mo ago
The issue has been resolved. It seems the problem was because the person who invited me didn't have a paid account before inviting me or something in that line. Maybe you should include some "notice message" there to inform people that their invite won't work unless their project is upgraded to paid.
Gaurav Chadha
Gaurav Chadha7mo ago
Okay, cool. but I wonder how did they sent the invite on a free account? Did you also sent this request via in-app support from name - Augustus Chukwu. Just want to confirm so we don't duplicate the request
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Ugo_Augustus
Ugo_Augustus7mo ago
Yes, i was the one it's the same request from me. either the issue was because they didn't have a paid account or it was because they didn't create a project first, before inviting me. Could be any of those two. After I told the client this, he fixed it and then it worked
Gaurav Chadha
Gaurav Chadha7mo ago
Gotcha, thanks for confirming, I'll mark that request solved.