Team Member Invite not working need urgent help
Hey, I had a client who has an existing project invite to their project but when I click on the BuildShip email invite it doesn't take me to the client's project and doesn't add me as their team member. It only prompts me to sign in or sign up and when I do sign in it takes me to my own account and I only see my own personal projects. It doesn't show me the client's team or their project. Can you help me fix this ASAP? I have witnessed this issue from two of my clients now.
Solution:Jump to solution
The issue has been resolved. It seems the problem was because the person who invited me didn't have a paid account before inviting me or something in that line. Maybe you should include some "notice message" there to inform people that their invite won't work unless their project is upgraded to paid.
5 Replies
Hi @Ugo101, We apologize for the issue here, we'll release the fix soon. For instant fix, could you please forward the invite email which you received on
support@buildship.com, In the message you can attach the link to this Discord conversation. I'll share the fixed link with which you'll be able to join.Solution
The issue has been resolved. It seems the problem was because the person who invited me didn't have a paid account before inviting me or something in that line. Maybe you should include some "notice message" there to inform people that their invite won't work unless their project is upgraded to paid.
Okay, cool. but I wonder how did they sent the invite on a free account?
Did you also sent this request via in-app support from name - Augustus Chukwu. Just want to confirm so we don't duplicate the request
Yes, i was the one
it's the same request from me.
either the issue was because they didn't have a paid account or it was because they didn't create a project first, before inviting me. Could be any of those two. After I told the client this, he fixed it and then it worked
Gotcha, thanks for confirming, I'll mark that request solved.