Account Deactivated due to inactivity
Hello, I got an email today that my buildship workflow had been deactivated due to inactivity for 30 days, i just started using this workflow last week and the last time I logged in was 48 hours ago, I tried reactivating it but got the error message in the attached screenshot.
please i need urgent help, i need this workflow for a project i am submitting next week
Solution:Jump to solution
AI Response
Based on the information extracted from the files, it seems there might have been a misunderstanding regarding the deactivation of your BuildShip workflow due to inactivity. According to the documentation, there are different support channels for free and paid users where this issue can be resolved:
1. BuildShip In-App Support: You are encouraged to reach out via the Support form on the BuildShip app. This is the preferred method for contacting support if you're facing technical issues.
2. Email Support: As an alternative, you can email the support team directly at
hello@buildship.com.
For urgent matters like yours, especially if it impacts a project submission, I recommend utilizing both methods to ensure your query is addressed promptly.
Additionally, consider providing the support team with any relevant information and screenshots to expedite the troubleshooting process.
For more information on how to contact support effectively:
- Support channels: 【4:4†source】
If you're on a free plan, support might be slower, but paid plans guarantee response time which might be something to consider for future critical projects.
Feel free to reach out directly via the documentation recommendation or send an email to hello@buildship.com for the quickest resolution.
BuildShip AI Support
3 Replies
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Solution
AI Response
Based on the information extracted from the files, it seems there might have been a misunderstanding regarding the deactivation of your BuildShip workflow due to inactivity. According to the documentation, there are different support channels for free and paid users where this issue can be resolved:
1. BuildShip In-App Support: You are encouraged to reach out via the Support form on the BuildShip app. This is the preferred method for contacting support if you're facing technical issues.
2. Email Support: As an alternative, you can email the support team directly at
hello@buildship.com.
For urgent matters like yours, especially if it impacts a project submission, I recommend utilizing both methods to ensure your query is addressed promptly.
Additionally, consider providing the support team with any relevant information and screenshots to expedite the troubleshooting process.
For more information on how to contact support effectively:
- Support channels: 【4:4†source】
If you're on a free plan, support might be slower, but paid plans guarantee response time which might be something to consider for future critical projects.
Feel free to reach out directly via the documentation recommendation or send an email to hello@buildship.com for the quickest resolution.
BuildShip AI Support
Hi @Naya sent you an email, it should be fixed now.