email trigger & mail forwarding
Is there a spam filter on the email trigger? I'm trying to set up email forwarding from a workspace email. The domain's url ends in .ai . The odd thing is that i can manually forward an email to that address from the trigger, but the automatic forwarding doesn't work. But the responses that are sent using the same email work perfectly. So I'm confused why it's only the process of automatically forwarding messages that doesn't work.
2 Replies
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AI Response
It seems there isn't a specific mention of a spam filter on the email trigger in the BuildShip FAQ relating to your issue with automatic email forwarding. The issue might be related to specific email configurations or restrictions on automated forwarding from your email provider or the receiving email service. Here are a few steps you might consider to troubleshoot this issue:
1. Check Email Trigger Logs: Review the logs for your email trigger to check if there are any error messages or skipped triggers that could indicate why the automatic forwarding isn't working.
2. Email Provider Settings: Some email services have specific rules or spam filters that might inadvertently block or filter automated forwarding. Ensure that your email provider settings allow for such automated actions.
3. Authentication and Permissions: Make sure that all the necessary authentication and permissions are properly set for both sending and receiving emails via the trigger.
4. Consider Alternative Solutions: If the automatic forwarding continues to fail, consider setting up a workaround that uses a different method of forwarding that may not rely solely on the existing trigger setup.
If these troubleshooting steps do not resolve your issue, consider contacting BuildShip support for more detailed assistance specific to your configuration. You can reach out via in-app support for further investigation on this matter.
BuildShip AI Support