Matthew - The code editor function on my nodes ...
The code editor function on my nodes wont save...Ive tried three different computers, cleared cache on all of them and used incognitio. Any idea why this is happening and what is going on
40 Replies
@Matthew as requested earlier, could you please record a jam.dev and share via in-app support and attach the link of this discord message?
Jam
Jam | Console logs, network requests, and more
Click this link to see the video on buildship.app, with console logs, network tab and device information.
Im not able to edit a thing and my users arent happy
Thanks for sharing Matthew, we are taking a look on priority.
Thanks! Im sorry to have to bring this up so much
I also really do appercaite you all
Any idea on how long this wil take to fix?
platform is now not letting me copy paste node or even add new nodes. Any idea you can tell me what is going on or what the issue is? currently have my app down and my customers are canceling subscriptions
we'll update it with a fix, its a project specific issue. We are looking into it. Will email you with more info.
Is it for just my project? My other workflows are also not letting me edit any nodes also.
After checking all workflows 20+ they all don’t allow me to edit
Any idea on a timeline? @Gaurav Chadha
Because I currently can’t do anything in this platform. And I’m paying $80 a month for it. @Harini
Hi @Matthew it's only happening on your project, which we are taking a look. If it isn't fixed by today, we'll get you setup in a new project with credits, and initiate a refund for this.
when you mean project do you mean my workspace?
And if it does mean workspace, does that mean i would have to reconfigure all apis over my 4+ apps?
Any update
@Gaurav Chadha
My App is now no longer working at all when calling the API. Meaning users are now using a worthless app. I have had plenty of uninstalls and deletions over the past two days. This is making my company not only lose credibility but slowly becoming worthless....Can someone just give me some sort of update on at least why this is happening @Gaurav Chadha @Harini
We apologize for these unpleasant experiences with your workspace.
Here’s an update regarding your workspace/project-specific issues(copy/paste/deletion/addition of nodes): the matter has been escalated, and the team is investigating the cause. In the meantime, to help you move forward, you can create a new workspace and copy over the entire folder or the necessary workflows from your current workspace.
For the error
Cannot find the module you can follow these steps to eliminate this error:
1. If it's a custom node/AI-generated node, you can save it to MyLibrary.
2. Delete the node on which this error is occurring, to know on which node this error is occurring, you can check the logs of the workflow.
3. Add the node again from your MyLibrary.
Then you can test and ship your workflow, and it should work fine.
Sent you an email with more detailed info and shared my calendar.Thank you for the response. So from what ive gathered, are you going to be able to fix my workspace. Its going to take my team about a week to reconfigure all of our apis across 4 separate apps.
am i also going to get charged for the workspace that currently doesnt work
While we address your workspace issue, we have applied one month of free credits to your account, so no invoice will be charged for the current and new workspaces during this one-month period when the renewal date arrives.
@Gaurav Chadha
Hello Gaurav,
Im now getting even more worried. Im now having the same problem on my NEW workspace (https://jam.dev/c/77145543-28ea-4705-9685-55a45dc9a904)
So now the new workspace wont even work, which has caused my app to no longer work....What is the plan here.....
Jam
Jam | Console logs, network requests, and more
Click this link to see the video on buildship.app, with console logs, network tab and device information.
Also data is no longer being passed through the loops.
ALSO no workflow are now executing
Literally nothing on the platfrom is working even with the new workspace
@Gaurav Chadha ?
Hey @Matthew, we have found the root cause of the issue, we'll be pushing the fix shortly. Will update you.
@Gaurav Chadha Please do
Any update? @Gaurav Chadha
Hey @Gaurav Chadha its been about 7 hours since you last said the fix would be push shortly. Any update would be nice, app is currently on day 3 of being down
Hey @Matthew, the fix is still in progress, it is taking a bit more time then expected. Thank you for your patience.
Thanks for the update
Any update been 7 hours
Day 4. Any update @Harini @Gaurav Chadha
Hey @Matthew , we're working on fixing and testing out a few more edge cases on your issue on urgent priority to ensure smooth working and a bug-free experience.
We'll update you as soon as the fix is deployed.
Day 5 any update? @Gaurav Chadha @Harini
It’s crazy to me that nothing has been fixed after 5 days and that this is only happening to my account. You understand I’ve had to shut down my apps completely right?
@Matthew, the fix is still in progress, you can schedule a call on the link I shared in the email. for the context: the issue started occurring due to the
SearchXNG workflow, which is impacting other workflows as well.Why not just let me create a whole new account then?
you already did created a new workspace? With the code I shared, but the issue started occurring as soon as you pasted the
SearchXNG workflow.So your empty api node has a bug
Yes because i duplicated the flow.
I cant keep waiting around for 6+ days. What can we do to midigate this? Im losing too much time and money for an issue that happened 6 days ago
I could create a new workspace and not bring in the old flow via remix and rebuild from scratch to see if it replicates? If it doesn’t then that could be helpful. Would just need to deactivste current workspace and need a code to add a new one @Gaurav Chadha
Yes, we can do this for now, you can use the same code I shared earlier. You can cancel the last created one. Then try with the new workspace, just before copying any workflow from your past workspace.
Simply test by creating a sample workflow or by template if things are working as expected for you.
Alright I’ll report back on that. Hopefully it does work.
@Matthew following up again, were you able to try with the new workspace again?
im working on it now
@Gaurav Chadha Nope new workspace has also failed
what in the world is going on its going on 8 days
Im just simply stumped. Ive made around 3 workspaces.
Now on all the workspaces the loop that you guys created for me is not working?
As well as the code editor.
any idea what is going on
@Gaurav Chadha @Harini Here is the deal.
its been 8 days since this error happened, ive had to shut down 3 of my apps. ive lost substainable revenue.
I wouldnt be that mad or bothered if you didnt say 6 days ago that you had a fixed being pushed that day to fix it, or 3 days ago saying the same thing, and 1 day ago saying the same thing...
I am not starting to think that there isnt a fix.
So i need to know what steps to talk to make sure we can fix this....Since its only happeing to my account which i find odd...Im not sure what that looks like if it means I create a whole new account (not workspace but account) and you guys comp my months. or what
But if we arent able to find a solutino within today, I will have to take my business else where and thats something i dont want to do but i will have to do. Please respond with actual next steps and not that "we are working on it". This shouldnt have had to take 53 messages and over 8 days.
And now getting this error.. Table news isnt even anywehere on the flow
ive also deleted everything on the flow and added a simple groq api to it and it still saying that.
Is this the only issue you are getting now? (This one seems workflow related) Does the previous issues with copy/paste and saving in editor still there on the new workspace?
Yes all the issues are still there from the previous.
@Gaurav Chadha
Can you actually explain what the issue is? Is it even being fixed? You say its gonna get fixed that day but never does
There is an edge case that is occurring in yor workflows due to which changes are not getting updated and corrupting the workflow.
The fix that I mentioned earlier requires more work, which we are working on.
We completely understand your frustration here, as the issues impacted your business.
Will surely update you on the final resolution for this matter tomorrow positively.
You said this isnt an issue with other accounts...Can i not create a whole new account and start building again obvisouly with comped months
@Gaurav Chadha
Also did you guys go into my workspace and delete all my folders where my workflows were organized? im now seeing that no folders exist and my workflows are all over the place
Hey, nope we didn't made any changes to folder.
Then the folders just disappeared? How would that happen?
Hey man I even created a whole new account and it won’t work……
like seriously it’s going on day 10. I’ve tried 4 workspaces, 1 new account. I dont know what else I can do
@Harini @Gaurav Chadha I’m sorry to keep bothering you guys. But it’s been 10 days, I’ve tried 4 workspaces, and even created a new account and nothing is working.
DM-ing you lets hop on a call