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BuildShip•15mo ago•
3 replies
PLX Team

Inconsistencies with errors & logs.

Hi Buildship family (desperately hoping and praying that someone answers)

I have a workflow that works perfectly in production. However, I encountered a rare phenomenon today with one of my users. This user calls the endpoint but gets a 500 internal server error. However, we are unable to see any record of this request in the Buildship logs.

To add to it, the response that the user gets after making this request is an object that has two properties. One is "status" with a value of 400 and the other is the stringified version of the request body. This happens on all the browsers on the user's device - even after cache and cookies are cleared.

At the same time that this user is experiencing this issue, we are able to test with various other accounts and devices and we get no error.

Can anyone help explain what could be going on?
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