Internal Server Error
Trying to ship updates to a workflow and getting Failed - internal server error, any ideas?
4 Replies
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🤖 Engaging cognitive circuits. 💡 this might take a couple of minutes... beep boop
🤖 AI Response
The internal server error you are encountering when trying to ship workflow updates is commonly caused by issues such as:
- Validation errors in one or more workflow nodes, where nodes may be marked invalid or contain incorrect configurations.
- Input type mismatches, for example, a node expecting an array but receiving a different data format.
- Schema validation problems, especially involving custom node logic or post functions that may have stale or incorrect data references.
A practical approach to troubleshoot this includes:
1. Carefully reviewing the exact error message to identify which node or transition is causing the problem.
2. Checking for any invalid nodes or misconfigured post functions, such as those clearing or assigning fields incorrectly (e.g., the "Clear Field Value" post function causing issues in Jira workflows).
3. Trying to duplicate the workflow and ship the copy as a temporary workaround while investigating the root cause.
4. If using Jira Cloud workflows, a known fix involves re-syncing post functions by removing and re-adding them to clear stale database references that cause internal server errors.
5. For API-related workflows, ensure that the server and database (e.g., MongoDB) are properly indexed and that no deprecated or incompatible API calls are being made.
If these steps do not resolve the issue, it is recommended to share the specific error message with your platform’s in-app support team. They can help quickly identify and fix workflow schema validation problems or internal server errors specific to your case.
This guidance aligns with common troubleshooting practices for internal server errors in workflow systems, including Jira Cloud and other automation platforms.
🔗 References:
1. https://support.atlassian.com/jira/kb/transition-screen-returns-internal-server-error-when-transitioning-issue/
2. https://help.flodesk.com/en/articles/5603500-how-to-troubleshoot-your-workflow-if-you-get-a-validation-error-at-publishing
3. https://community.alteryx.com/t5/Alteryx-Server-Discussions/Schedule-API-500-Internal-Server-Error/td-p/1372303
4. https://github.com/pterodactyl/panel/issues/2530
5. https://community.retool.com/t/getting-internal-server-error-while-trying-to-send-push-notification-via-workflow/34934
BuildShip AI Support
@Chris Wright | Because You Can Can you please also share it via inapp support? You can attach the link of this thread in message
No worries in the cold light of morning I realised my AI had put an async function into a node in some sort of ts style js 🤷♂️ once I had ironed that out it shipped again - I thought there was error handling built in for when something was incompatible on a node like that?