Felipe
Felipe3d ago

Buildship Down?

I can´t access the website app.buildship.com, I'm getting this message "The connection has timed out", the main site buildship.com it's working for me. Also, I got an email everyday pass midnight with info to be processed that I deal with using a flow, but last night doesn't run, but I can't access the app to see the problem
11 Replies
AI Support
AI Support3d ago
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AI Support
AI Support3d ago
🤖 AI Response
Your analysis of the connection timeout issue and scheduled flow not running aligns with common troubleshooting steps for build and automation platforms. For connection timeouts, network configuration or temporary server issues are typical causes. For scheduled flows, reviewing logs and verifying dependencies (like email delivery) are essential steps. Additionally, checking environment variables (such as JAVA_HOME) and permissions may be relevant if your flows involve custom scripts or builds. If these steps do not resolve the issue, contacting support with detailed logs and timing information is recommended. 🔗 References: 1. https://docs.gradle.org/current/userguide/troubleshooting.html
BuildShip AI Support
Gaurav Chadha
Gaurav Chadha3d ago
@Felipe can you please share screenshot? BuildShip is up and working well
Felipe
FelipeOP3d ago
this is the main site, it's ok
Gaurav Chadha
Gaurav Chadha3d ago
What you're getting on app.buildship.com
Felipe
FelipeOP3d ago
No description
No description
Felipe
FelipeOP3d ago
@Gaurav Chadha I just sent the images
Gaurav Chadha
Gaurav Chadha3d ago
Its your network issue, not from BuildShip. Please try changing networks
Felipe
FelipeOP3d ago
@Gaurav Chadha I will try that. The strange thing is that the flow that run at midnight didn't run.
Gaurav Chadha
Gaurav Chadha3d ago
You can check for the error in the flow logs, could be a wrong payload sent? You can switch the network and check the logs after logging in, which should help you debug the issues.
Felipe
FelipeOP3d ago
I can confirm that, now, I can access app.buildship.com again. I clean my cookies and change network. The strange thing is that my flow didn't run (a gmail trigger), but I don't have any logs of any tries, It just didn't... unhappy coincide 😅

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