Awaiting Status
Hi everyone,
I have a fairly complex workflow with multiple loops. Everything executes correctly up until the very last step, which is an API call. Previously, it returned correct responses, but now it just gets stuck.
When testing, it doesn’t throw any errors—it just stays in “Awaiting Status” or “Running” indefinitely. Interestingly, these API calls don’t even appear in my log reports, so I’m not sure what’s going wrong.
Has anyone encountered this issue before? Any tips on how to debug or fix it would be greatly appreciated.
Thanks in advance!
2 Replies
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🤖 AI Response
Your troubleshooting steps align with common issues reported by Buildship users experiencing API calls stuck in "Awaiting Status" or "Running" without errors. Community discussions confirm that:
- API calls not appearing in logs often indicate the workflow execution is not reaching the API node, possibly due to earlier failures, timeouts, or data issues.
- Execution timeouts or backend delays, especially with complex workflows or chained API calls (e.g., calling external services like ChatGPT), can cause requests to never reach Buildship, resulting in missing logs and incomplete runs.
- Authentication errors (such as 401 errors) are a frequent cause of API call failures; double-checking API keys, header formatting, and recent changes to authentication parameters is recommended.
- Splitting workflows and inserting test/debug nodes before the API call can help isolate where the execution is failing and verify the data being passed.
- Temporary outages have occurred in the past, causing API calls to fail for several days, so checking Buildship status and recent incident reports is also prudent.
If the problem persists after these steps, contacting Buildship in-app support with your workflow ID is advised for targeted assistance.
🔗 References:
1. https://support.buildship.com/m/1211002879012511804
2. https://support.buildship.com/m/1226919764140621936
3. https://support.buildship.com/m/1244635765787590739
4. https://support.buildship.com/m/1377590607542747216
5. https://support.buildship.com/m/1375544433910481068
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