b.slade
b.slade4w ago

Credits Issue

I’m on Starter Plan with less than 1000 in credits usage. But my credits are showing 0. Tried to add credits but showing error on screen “ Cannot read properties of undefined (reading ‘toLoceString) and credit field shows NaN.
2 Replies
AI Support
AI Support4w ago
AI Support Bot Information
<@819574272112328716> you can react on the relevant answer (message) with a ✅ in this thread when you think it has been solved, by the bot or by a human! Anyone can react on this message with a ❌ if the GPT bot is unhelpful or hallucinating answers. Please note: Team members will review and answer the questions on best efforts basis.
AI Support
AI Support4w ago
AI Response
It appears that there is an issue with your current credit display and addition on your account. The error message you're encountering, "Cannot read properties of undefined (reading 'toLoceString)" with the credit field showing NaN, could indicate a technical glitch with the account's user interface or backend processing. Unfortunately, specific technical errors like these are typically outside the scope of what documentation can resolve directly. It would be best to report this issue directly to BuildShip support. They can investigate the account's configuration or any system anomalies that might be contributing to the error. You can reach out to them through the Support form on the BuildShip app or contact them via email at hello@buildship.com【4:0†buildship-site.json】.
BuildShip AI Support