Billing Error - Auto Top-up missing one "0" for credits ($10 for 10K credits only)
Dear team,
Here is another bug that needs to be fixed ASAP. Billing for auto top-up is supposed to be $10 for 100K credits. Now I have been charged twice for only getting 20K credits each time.
Please see the screenshot here: https://app.screencast.com/dFqYZzCdyR5P9
@Gaurav Chadha
NextGenStrata
TechSmith Screencast
2024-11-27_11-59-26
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Solution:Jump to solution
Hi Dong, this is fixed now, also sent you an email. Let us know if you get into any othrer issues.
3 Replies
AI Support Bot Information
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AI Response
It seems that I couldn't locate specific information on the issue of being charged twice for auto top-ups in the uploaded files. This issue might need direct intervention from your support team. I recommend reaching out to the BuildShip support team via the in-app support form or by email at hello@buildship.com for a resolution【4:10†source】.
BuildShip AI Support
Solution
Hi Dong, this is fixed now, also sent you an email. Let us know if you get into any othrer issues.