elvis
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
@harini another thing we've been thinking through is setting up a discourse. since github discussions don't seem to be indexed by search. we think that'll help with support SEO and general SEO in the long run
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
Yes of course! Let me know if there are other things I can send over. Rooting for yall!
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
@177pc I just made a loom. I wanted to do it earlier but I fell asleep lol.
https://www.loom.com/share/bb464f5eab2441049b7c39f2d1f4dee0
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
pycord is really nice. highly recommend
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
It's great for customer support
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
For github you can just create an email address just for github--google group in our case since we use gsuite--and then have it so that it receives notifications for all activity
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
Twitter they have a native integration for. Regarding discord, I built a discord bot that sends a message to a cloud function that then uses this endpoint https://dev.frontapp.com/docs/creating-a-custom-channel
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
I recommend reading this https://front.com/classroom/whats-front-and-why-is-it-a-better-way-to-work
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
I work at https://github.com/warpdotdev/Warp
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
We've set up some workflows that have dramatically increased our ability to do customer support. tldr; use Front app! anyways if you think it would be helpful I can write something up and share some looms of how it works. when we were in the middle of our beta launch we were getting 300+ requests a day across discord Twitter GitHub
19 replies
BRBuildShip + Rowy
•Created by Harini on 7/6/2022 in #💬・general
streamlining customer support
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19 replies